Something not right? We'll sort it.
Free replacement, no need to send anything back. It takes about a minute.
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1
Tell us what's wrong
Fill in the short form below with your order number.
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2
We confirm by email
We'll reply within 1 business day to confirm your replacement.
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3
Your replacement ships
Free delivery, dispatched within 3 business days. Keep the original.
Our returns policy
If anything isn't right, we'll make it right.
- Missing or broken piece: we'll send a free replacement. No need to send anything back.
- Damaged in delivery: we'll replace it at our cost.
- Not happy for another reason: tell us what's wrong. We'll offer a replacement first, and refunds are also available.
- STEM Explorer Series: we'll replace the box, or cancel your subscription if you prefer. Your choice.
Replacements ship within 3 business days, with free delivery.
This policy doesn't affect your rights under Australian Consumer Law. Other questions? See our FAQs.